If something isn't right with your order
If you have received an incorrect, damaged or faulty item, please contact Yashica with your order details. Our team will review the issue and guide you through the next steps.
Please do not send a product back before contacting us. This allows us to confirm the return details and make sure your request is handled correctly.
Before requesting a return
Keep the product in its original condition wherever possible, along with its packaging, accessories, manuals and any items supplied with it. Proof of purchase or your order details may also be required.
Damaged or incorrect items
If your order arrives damaged or you receive a different product from the one ordered, contact us promptly. Photos of the item and packaging may be requested so our team can review the issue.
Product condition
Returned products should include the original packaging and supplied accessories wherever applicable. Products that have been damaged, altered or used in a way that affects their condition may not qualify for a return.
Return review
Once a returned item is received, it may be inspected before the return, replacement or refund is approved. The available resolution will depend on the product, its condition and the reason for the return.
Warranty claims
Where a product is covered by a manufacturer or product warranty, warranty terms may apply separately from a standard return. Keep your invoice and warranty documentation for future reference.
Want to request a return?
Contact us with your order number and details of the issue.
